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Refund Policy

Unicity by David Ayala

1. A legal disclaimer

The explanations and information on this page are general, high-level guidance on drafting your own Refund Policy. Do not treat this text as legal advice or as a substitute for consulting an attorney. We cannot anticipate the specific refund terms you wish to establish between your business and your customers. Seek qualified legal counsel to help you understand, customize, and implement your own Refund Policy.

2. Refund Policy – the basics

A Refund Policy is a legally binding document that defines the relationship between you (the seller) and your customers regarding when, how, and under what conditions you will issue refunds. For online businesses selling products, local consumer-protection laws may require you to publish a return-and-refund policy. A clear Refund Policy can also reduce disputes and chargebacks by setting proper expectations for buyers.

3. What to include in the Refund Policy

SectionDescription

3.1 Eligibility timeframeHow long after delivery or purchase a customer may request a refund (e.g. 30 days from receipt).

3.2 Full vs. partial refundWhether refunds will be full, restocking fees apply, or only partial (e.g. shipping non-refundable).

3.3 Conditions for returnProduct condition required (unused, in original packaging, with all accessories).

3.4 Proof of purchaseWhat documentation is needed (order number, receipt, packing slip).

3.5 Refund methodHow refund is issued (original payment method, store credit, replacement product).

3.6 Processing timeTimeline for processing the return and issuing the refund (e.g. within 14 business days).

3.7 Non-refundable itemsList of items or fees not eligible (e.g. digital downloads, personalized products, shipping fees).

3.8 Return shippingWho pays for return shipping—customer or business—and any approved carriers or procedures.

3.9 ExchangesPolicy on exchanges versus refunds, if applicable.

3.10 Cancellation policyTerms for order cancellations before shipment.

4. Sample Refund Process Workflow

1. Customer submits refund request via email or contact form within the eligibility timeframe.

2. Business verifies order details and condition of the product.

3. If eligible, business issues a Return Merchandise Authorization (RMA) and instructions for shipping.

4. Customer returns product according to instructions.

5. Upon receipt and inspection, business processes refund to the original payment method or issues store credit.

6. Business notifies customer by email when refund is complete.

5. Governing law and dispute resolution

This Refund Policy is governed by the laws of Puerto Rico. Any dispute arising under or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Puerto Rico.

Contact for refund inquiries
Unicity by David Ayala
Email: privacidad@unicitydavidayala.com
Phone: (787) 271-9678

Last updated: 25 April 2025